Privacy Policy

1. Who We Are

Bus2Ride (“we,” “us,” or “our”) operates as a transportation marketplace and affiliate. We connect customers with independent, licensed, and insured transportation operators across the United States. Bus2Ride may fulfill bookings directly or through sister companies and partner operators within our network. This Privacy Policy describes how we collect, use, share, and protect your personal information when you visit bus2ride.com or use our services.

2. Information We Collect

We collect information you provide directly and information collected automatically when you use our website.

Information You Provide

• Contact Information: Name, email address, and phone number submitted through our quote request forms, booking process, or customer support interactions.
• Event Details: Event date, pickup and dropoff locations, group size, duration, vehicle preferences, and special requests submitted for quotes and reservations.
• Communications: Records of emails, phone calls, live chat conversations, and SMS/text messages exchanged with our team.
• Consent Preferences: Your transactional and marketing consent choices as indicated through our forms.

Information Collected Automatically

• Usage Data: IP address, browser type and version, device information, operating system, pages visited, referring URL, and interaction patterns.
• Cookies and Tracking Technologies: Data collected through cookies, pixels, and similar technologies as described in Section 5 below.

Information We Do Not Collect

Bus2Ride does not collect or store payment card numbers, bank account details, or other financial account information. If payment is required for a booking, it is processed directly by the transportation operator or through a third-party payment processor. Bus2Ride does not have access to your full payment credentials.

3. How We Use Your Information

• To respond to your quote requests and facilitate transportation bookings.
• To share your event details with transportation operators in our network who can fulfill your reservation.
• To communicate about your reservation, including confirmations, reminders, schedule changes, and follow-ups (transactional communications).
• To send promotional offers, deals, and updates only if you have provided separate marketing consent.
• To improve our website, services, and customer experience through analytics.
• To detect and prevent spam, fraud, and misuse of our services.
• To comply with legal obligations and respond to lawful requests.

4. Information Sharing

We do not sell your personal information. We may share information with the following parties:

• Transportation Partners: Independent operators, sister companies, and affiliates in our network who may fulfill your reservation. We share only the information necessary to provide the requested service (such as your name, phone number, email, event date, pickup/dropoff locations, and group size). These operators are independent businesses with their own privacy practices.
• Service Providers: Third-party tools that help us operate, including email delivery platforms, analytics services, and customer support systems.
• Legal Requirements: When required by law, court order, subpoena, or to protect our rights, safety, or property.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to analyze site traffic, improve your experience, and support our services. The specific technologies we use include:

• Google Analytics (GA4): We use Google Analytics to collect anonymized usage data, including pages visited, session duration, traffic sources, and device information. Google Analytics sets cookies such as _ga and _ga_*. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-On.
• LiveChat: We use LiveChat for real-time customer support. LiveChat may set cookies to identify returning visitors and maintain chat session state.
• Local Storage: We use browser local storage (not cookies) for non-personally-identifiable purposes such as remembering poll votes. This data stays on your device and is not transmitted to our servers.

You can manage or disable cookies through your browser settings. Disabling cookies may limit some website functionality but will not prevent you from submitting a quote request.

6. Communications & TCPA Disclosure

Transactional Communications

By submitting a quote request form, you consent to Bus2Ride and its network of transportation partners contacting you by phone, email, or text message at the contact information you provided for the purpose of responding to your quote request and facilitating your booking. These transactional communications are necessary to provide the service you requested.

Marketing Communications

If you separately opt in to marketing communications on our forms, you consent to receive promotional offers, deals, tips, and updates from Bus2Ride via phone calls, text messages (including messages sent using an automatic telephone dialing system or prerecorded voice), and email.

• Consent is not required to receive a quote or make a purchase.
• Message and data rates may apply. Message frequency varies.
• Reply STOP to any text message to opt out of marketing texts at any time.
• Reply HELP for assistance.
• You may also opt out of marketing communications by emailing info@bus2ride.com or calling (888) 535-2566.
• Opting out of marketing communications will not affect transactional messages related to an active quote or booking.

7. Data Security

We implement industry-standard security measures including SSL/TLS encryption for data in transit, access controls for internal systems, and regular security reviews. While we strive to protect your information, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your state of residence, you may have specific privacy rights under applicable law. These may include:

• Right to Know / Access: Request a copy of the personal information we have collected about you.
• Right to Delete: Request deletion of your personal information, subject to certain legal exceptions.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Opt Out of Sale or Sharing: We do not sell your personal information. If this changes, we will provide a clear opt-out mechanism.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

These rights are provided under laws including the California Consumer Privacy Act (CCPA/CPRA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Connecticut Data Privacy Act (CTDPA), Texas Data Privacy and Security Act (TDPSA), and other applicable state privacy statutes.

To exercise any of these rights, contact us at info@bus2ride.com or call (888) 535-2566. We will respond to verifiable requests within the timeframes required by applicable law.

9. Do Not Sell or Share My Personal Information

Bus2Ride does not sell your personal information to third parties for monetary consideration. We do not share your personal information for cross-context behavioral advertising. If our practices change in the future, we will update this policy and provide a clear opt-out mechanism as required by law.

10. Third-Party Operator Policies

When Bus2Ride connects you with a third-party transportation operator to fulfill your booking, that operator may collect additional information from you and is subject to their own privacy policy. Bus2Ride is not responsible for the privacy practices, data handling, or policies of independent transportation operators in our network. We encourage you to review the privacy policy of any operator you engage with directly.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

12. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Quote request data and consent records are retained for a minimum of five years to comply with applicable record-keeping requirements.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. Changes will be posted on this page with an updated “Last updated” date. Your continued use of our website or services after changes are posted constitutes acceptance of the revised policy.

14. Contact Us

For privacy-related questions, data requests, or to exercise your rights:

• Email: info@bus2ride.com
• Phone: (888) 535-2566
• Online: Contact Form